producten Z oplossingen Z maatwerk Z cases R support Z  support 290
 

Technical question and support

Technical questions

For technical questions, please contact us during office hours on 0346-265424. If you have a technical question you would like to send by e-mail, please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

Warranty and Defects

We distinguish three situations:

You unpack the machine and it does not appear to work
Contact Merlin on +31(0)346-265424 or by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. and we will ensure that your machine is replaced for free.
You have a defect in the first year after purchase
You will send the machine to Merlin at your expense.
Merlin repairs the machine and sends it back at Merlin's expense.
You only pay the shipping costs to Merlin. Labor wages, spare parts and transportation are returned to you by Merlin.
If you wish to have the repair done at your location, we will charge you for the costs (now: EURO 65). Other charges are for Merlin.
You have a defect at the end of the warranty period
You can choose to send the machine to us or call us for on-site repair. In all cases, labor costs, parts and shipping costs are for you.
 

For a small amount, you can conclude a service agreement with us. This can be a controlled subscription (1x per year cleaning) or an ALL IN contract. For all-in contracts, all costs (forwarding, labor, spare parts, replacement equipment) for Merlin are irrespective of the number of failures and you also have a guaranteed reponse time in case of malfunction. Contact +31(0)346-265424 or by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. for a free quote.

Do you want to report a failure?

You can contact us during office hours on +31(0)346-265424 or by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Vacancies

pand maarssen

Merlin is growing rapidly! Want to work on products that you will soon encounter anywhere? Come join our top team and look at our Vacancies page.

Adress
Industrieweg 4
NL-3606 AS  Maarssen
The Netherlands

 

Jobs
There is 1 vacancy

News
Good to Know
Links

© 2017 Merlin - All Rights Reserved

Please publish modules in offcanvas position.