We distinguish 3 situations:

• You unpack the machine and it does not appear to work.
  Contact Merlin on +31 (0)88 6 288 288 or by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. and we will ensure that your machine is replaced for free.
• You have a defect in the first year after purchase.
  

  -You will send the machine to Merlin at your expense.

  -Merlin repairs the machine and sends it back at Merlin's expense.

  -You pay only the cost of shipping to Merlin. Labor wages, spare parts and transportation are returned to you by Merlin.

• You have a defect at the end of the warranty period.
  -You can choose to send the machine to us. In all cases, labor costs, parts and shipping costs are for you to cover.

  Contact +31 (0)88 6 288 288 or by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

Would you rapport a fault?

You can reach us Monday-Friday from 8:00 - 18:00 hours at +31 (0)88 628 82 88. Or by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it..